Bankingscape
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Why can't banks fully transition to digital despite lessons from Covid-19? Let's dive in.
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During Covid-19, banks, fintechs, and payment networks played key roles in economic continuity.
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Physical branches struggled, with many ATMs offline and call centers overwhelmed during lockdowns.
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Disaster plans were inadequate for global lockdowns, prompting updates for broader scenarios.
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Scaling WFH exposed data security risks, pushing banks to enhance cybersecurity measures.
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Banks wished for digital solutions but realities demand a blend of digital and physical banking.
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In many countries, the need for physical banking persists due to cultural and infrastructural limits.
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Post-Covid, banks must balance digital and physical channels to ensure resilience in crises.
The journey towards digital banking continues, with 'phygital' solutions leading the way.
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